Few things you can do when you meet your customer:
1. Ask question, clarify question. When they complain, clarify, ask for detail. It is not enough that they complain about slow response. Ask for what he is trying to do, when, and how slow is slow? One minutes might be the threshold, so we know that we aim for 1 minutes instead of 15 secs, and makes a lot of difference.
2. Neutralize hostile influencer. Meet them in advance before the meeting, know their concern, and motives. Provide answer beforehand, and you will most likely will a more efficient nicer meeting
1. Ask question, clarify question. When they complain, clarify, ask for detail. It is not enough that they complain about slow response. Ask for what he is trying to do, when, and how slow is slow? One minutes might be the threshold, so we know that we aim for 1 minutes instead of 15 secs, and makes a lot of difference.
2. Neutralize hostile influencer. Meet them in advance before the meeting, know their concern, and motives. Provide answer beforehand, and you will most likely will a more efficient nicer meeting
